Top 10 Best Articles on Net Promoter Score NPS

1. What is NPS and why should you care about it? NPS stands for Net Promoter Score.  It is a customer loyalty metric developed by Fred Reincheld, Bain and Company along with Satmetrix.  It was published in the 2003 Harvard Business Review entitled “One Number You Need to Grow.” 2. How to analyze NPS scores and prioritize […]

Sample NPS (Net Promoter Score) Questions

We have done a few posts in the past on NPS (Net Promoter Score).  if you missed them check them out below: What is NPS and why should you care about it? How to Analyze NPS Scores and Prioritize Repairs Example NPS Survey Question In this post I want to spend a few minutes providing […]

How to Analyze NPS Scores and Prioritize Repairs

Let’s spend some time talking about NPS – specifically how to analyze your NPS data and prioritize your NPS driven repairs.  This discussion is going to be a lot more then simply saying “improve quality, release good features, etc…”.  I want to look at how to approach your NPS fixes so that you are getting […]

What is NPS and why should you care about it?

NPS stands for Net Promoter Score.  It is a customer loyalty metric developed by Fred Reincheld, Bain and Company along with Satmetrix.  It was published in the 2003 Harvard Business Review entitled “One Number You Need to Grow.” In short it is the metric that measures how happy your users are with your website and […]